Guestbook

Charlie and his team at Marlow Mercedes-Werks are the best! The shop is the cleanest I have ever seen and you always know you are getting the best service possible. It is hard to find a mechanic that you trust these days, especially one whom specializes in Mercedes...with Charlie and his team, you know you're getting outstanding service at a fair price and don't have to worry about being taken advantage of.

So, I have to say this facility is the best customer service experience I have experienced in many years, and I am in the luxury business myself. Charlie and Sue are a breath of fresh air to the local MB world and are much needed on the peninsula!! Also, should your MB still be in warranty and it is taken in for a simple oil change....when inspected, they will inform you of any "warranty" covered issues they come across which may or may not be brought to ones attention at the dealership. I cant say enough about the professionalism of this operation. Thank you all.

They even fix flats!

Charlie: Best run car repair business I've enountered to date period.Honest, fair, professional,outstanding customer service and a very organized shop provide the customer with a pleasent experience and service that can't be beat!