Owner & Master Guild Technician
The owner, Charlie Marlow has 27 years of experience working for Mercedes dealerships. He spent 14 years, up to Aug. 2007, as shop foreman at the local Mercedes dealership in Monterey. He also was shop foreman at Mercedes Benz of Pleasanton. Charlie has a long history of Mercedes factory training. While working for Mercedes, he attended several classes a year to stay up to date in all technical areas of Mercedes-Benz cars, as well as attended advanced specialized training offered only to the shop foremen of dealerships. Since 1990 Charlie has qualified as one of the top 200 Mercedes technicians in the nation (out of a field of over 3,000), earning him the title of “Master Technician.” Six of the times he qualified as one of the top 30 technicians in the nation earning him the title of “Master Guild Technician;” this enabled him to attend Mercedes training in Germany. Charlie’s wife Leslee and daughter Kim have also had past experience at Mercedes dealerships in different areas. Our family not only knows Mercedes inside and out, but we are passionate for Mercedes and support all the brand stands for.
Howard joined the Marlow Mercedes Team in 2017 after spending the last 27 years at the Mercedes dealer in San Jose. Fifteen of those years were as a shop foreman. He is a Mercedes Master Technician, earning the title of Master Guild Technician in 2007. He is also a ASE Master Tecnician, Smog Certified, Sprinter and Metris Certified. He is Mercedes certified in Electric and Hybrid. SLR, SLS and GTS Factory trained.
Derek Hanakahi came to work at Marlow Mercedes-Werks January 2010. Prior to joining our team, Derek worked at the local Mercedes-Benz dealership as a Master Technician for 7 years. Derek has been factory trained by Mercedes in all models. This includes his completion of Mercedes S-class hybrid training. Derek also has past experience working with car audio systems and experience as a field technician in the cellular phone industry. With knowledge of cellular phone technology and car audio systems, Derek is the go-to person for Mercedes audio systems. He is also our expert for windshield installations.
Alex Said Master
Alex Said has worked at Marlow Mercedes-Werks since it opened. Prior to being a technician here, Alex worked 5 years at Skip Barber Racing School, completing all 4 levels of mechanic skills testing. In 2007 Alex had the opportunity to work for a Porsche team at Laguna Seca during the Rolex GS race. For the first two years, Alex also worked at Laguna Seca with the Mercedes AMG Academy. Alex has taken many automotive classes from Hartnell College and Monterey Peninsula College. He has also completed service and electrical training classes through Bosch and World Pac. Over the past few years here, Alex has learned and been able to adapt his knowledge of mechanics to specifically focus on Sprinter automobiles. Alex is our Sprinter specialist. He is also an expert in tires services.
Nathan has been at Marlow Mercedes since October of 2013. He was born and raised here on the Monterey Peninsula. Nathan is a Palma High School graduate who later went to Sacramento State to obtain a Bachelor’s Degree in Psychology. He is an avid I.T. enthusiast who is up to date in all things occurring in the technology field. This is Nathan’s first position with Mercedes; however, he has worked closely with the automotive repair field for the past five years by supporting and creating shop management software here in Monterey. Nathan is contributing to the Marlow Mercedes team by providing customer service, as well as service advising next to Cary at the front desk.